Privacy policy

Who We Are

Welcome to Shavien, operated by Shahid Yousaf. Our business address is 338 Hansen Rd N, Brampton, L6V 3B8, Canada. For any privacy-related queries, please contact us at shaavien@outlook.com or call us at (519) 587-7113. We are responsible for the personal information we collect and hold.

What Personal Information We Collect

  • Identity: Name
  • Contact: Email, phone number, delivery and billing address
  • Transaction: Order history, payment details (processed by third-party providers — we do not store card numbers)
  • Technical: IP address, browser type, device, Shopify session data
  • Usage: Pages visited, products viewed, referral source
  • Marketing: Your communication preferences

How and Why We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling orders
  • Managing payments
  • Sending order confirmations and updates
  • Fraud prevention and security
  • Improving our website
  • Marketing communications (with consent under CASL)
  • Legal obligations (tax records)

Consent

Under PIPEDA's hybrid consent model, we imply consent for information necessary to fulfil a transaction or for non-sensitive purposes. Express consent is required for sensitive personal information and marketing communications. You may withdraw your consent at any time, subject to legal or contractual restrictions. Under CASL, marketing emails require express opt-in consent.

Who We Share Your Information With

  • Shopify Inc. (e-commerce platform)
  • Payment processors (Shopify Payments)
  • Delivery partners (Canada Post, courier services)
  • Analytics providers (Google Analytics, if used)

We do not sell your personal information.

International Transfers

Some service providers (including Shopify) may process data outside Canada. Where your information is transferred outside Canada, it may be subject to the laws of that jurisdiction. We adhere to PIPEDA Principle 1 — Accountability.

Data Retention

  • Order data: Retained for 7 years (CRA tax obligations)
  • Marketing data: Until consent withdrawn
  • Technical/analytics data: 26 months

We securely delete or anonymise your information when no longer needed.

Your Rights Under PIPEDA

  • Right to access your personal information
  • Right to challenge accuracy and request correction
  • Right to withdraw consent
  • Right to complain to the Privacy Commissioner of Canada

To exercise your rights, contact us at shaavien@outlook.com. We will respond within 30 days.

Cookies

For details about cookies, see our Cookie Policy.

Complaints

If you are unsatisfied with how we handle your information, you may complain to:

Office of the Privacy Commissioner of Canada (priv.gc.ca)
Phone: 1-800-282-1376

We encourage you to contact us first so we can address your concerns.

Changes to This Policy

We may update this Privacy Policy from time to time. Please review it periodically for changes.